Insights
Oct 1, 2025
The Hidden Costs of Slow Vendor Response Times
Every day a work order sits unanswered, the meter’s running. Not just in lost rent, but in staff time, tenant satisfaction, and reputation. Most Property Managers fail to factor in the costs associated with slow maintenance outside of the standard work order value and lost rent.
The Real Costs
Every extra day of silence from a vendor is a day your property sits still
• Vacancy days: A one-week delay on a $1,200/month unit = $280 in lost rent.
• Tenant retention: Poor maintenance response is one of the top drivers of non-renewal.
• Administrative waste: PMs and Maintenance Coordinators spend hours chasing updates that should be automatic.
• Portfolio reputation: Owners notice when their properties take longer to turn, and when their NOI takes a dip.
Why it Happens
Most delays aren’t disasters, they’re small cracks in the system that compound.
• Overbooked or unorganized vendors.
• Unclear scopes or missing details.
• Lack of accountability systems.
The 48 Hour Advantage
Forget “waiting for updates.” The solution starts with structure.
Our entire process was built to eliminate downtime. Every request gets acknowledged, scheduled, and updated; without you chasing a single message.
From comprehensive vendor vetting/scoring systems to mandatory photo check-ins, end-of-day recaps, and real human accountability, our system keeps progress visible and momentum constant.
And if something does slip through the cracks? You’re still protected. We catch the issue early, absorb the fallout, and keep your NOI intact.
Ready to reduce downtime across your portfolio? See how 48 Hour’s process keeps jobs moving, from request to completion.
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