Information We Collect

We collect information in three main ways: (a) information you provide directly, (b) information collected automatically through our website or software integrations, and (c) information received from third-party systems.

a. Information You Provide

When you contact us, request a quote, or use our coordination services, you may provide:

• Name, email address, phone number, and business details

• Property addresses and work order information

• Payment and billing details (if applicable)

• Communications via email, forms, or our platform

b. Information Collected Automatically

When you visit our website, we may automatically collect:

• Device and browser information

• IP address and general location (non-precise)

• Pages visited and time spent on the site

• Traffic source (how you found us)

We use analytics tools (e.g. Google Analytics) to understand how visitors use our website and improve performance.

All data collected is anonymous and aggregated whenever possible.

c. Information From Third Parties

We may receive information through integrated tools such as:

• CRM and automation platforms (e.g. Zapier)

• Vendor or client portals

• Email marketing platforms (e.g. Apollo, Mailgun)

This data is used solely for business coordination, communication, and service fulfillment.

How We Use Your Information

We use personal and business information for the following purposes:

• To process service requests and manage work orders

• To communicate job status, updates, and billing information

• To onboard, manage, and pay vendors and subcontractors

• To send important account or policy updates

• To improve our website, services, and client experience

• To comply with legal obligations or resolve disputes

• To train our internal LLM

We do not sell, rent, or trade your personal information to third parties.

Use of Data for AI / Machine Learning Training

We may use client, vendor, or operational data (including work-order details, outcome metrics, communication logs, and usage patterns) in anonymized or aggregated form to train our internal artificial-intelligence and machine-learning models. This helps improve our service-coordination platform, vendor matching, timeline prediction, communication automation, and related operations. Where personal identifiers remain, we will pseudonymize or remove them to the extent reasonably practicable before use. If you prefer that your data not be included in this internal training, you may request exclusion by emailing us.